Terms and Conditions 

Delivery Info:

We aim to dispatch all orders as soon as possible, no orders are dispatched on Saturday, Sunday or Public Holidays. 

We use Royal Mail Signed For® service, and DPD for bigger shipments. Once purchased, please allow up to 3-5 working days for delivery as Buffbombs are made fresh to order. If you require next day delivery service, an additional charge of £5 will be needed. DM our Instagram or Facebook page or email hello@buffombs.com for more info.

Postage price is weight dependent and therefore varies on the number of boxes you order:

1 box = £3

2 boxes = £5

3 boxes = £6.50

4+ boxes = FREE DELIVERY

Due to the current Covid situation, deliveries via our couriers may take a little longer than usual, but we will do everything we can on our side to minimise any delay :)

 

 

Returns Policy:

Returns are accepted within 30 days of the purchase date. All postage and handling costs will be incurred by the customer, not Buffbombs. All Buffbombs are securely and individually packaged in shrink-wrap film. Once shrink-wrap has been opened, the Buffbomb is non-returnable and non-refundable. All Buffbombs must be returned securely in the same packaging. Failure to do so will deduct a fee from your refund. Please email hello@buffbombs.com to request the return address along with your order number to let us know and ensure we refund the correct customer.

Issues regarding damaged Buffbombs(s) can be assisted within 30 days of the purchase date. If your Buffbomb(s) is damaged, please email hello@buffbombs.com with your order number along with photographic evidence also showing shrink-wrap still remains intact and sealed. Buffbombs cannot be made accountable for any breakage or damage occurred to the Buffbombs once shrink-wrap has been opened.

Cancelling an order:

If your order is no longer needed, you must contact Buffbombs via hello@buffbombs.com or any of our social media platforms, along with your order number so we can process you a full refund. However once you have received a dispatch email, you will have to follow the Returns Policy above.  

Privacy Policy:

What is a privacy policy?

A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfils a legal requirement to protect a visitor or client's privacy.

Countries have their own laws with different requirements per jurisdiction regarding the use of privacy policies.

At Buffbombs we are committed to protect and respect your privacy in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, dated April 27th 2016. This privacy statement explains when and why we collect personal information, how we use it and how we keep it secure.

When might we collect personal data about you?

  • When you purchase our products.

  • When you interact with us in person, through correspondence, by phone, by social media, or through our website.

  • We only store this data with your explicit consent, and you’re free to unsubscribe at any time

Why do we collect and use personal data?

We collect and use personal data to personalize and enhance your Buffbombs experience, as well as providing order notifications and package tracking info.

We may use your information for the following purposes:

  • To send marketing communications which you have requested, with a double opt-in. These may include information about our products, social media and competitions

  • To send you information about the products that you have purchased from us.

  • Contact you to ask for feedback on our products.

What type of personal data is collected? 

We collect information through cookies in order to understand your preferences, store information about abandoned carts, and provide anonymized tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser.

How long do we keep your personal data?

We store personal data for as long as we find it necessary to fulfil the purpose for which this data was collected, or until you unsubscribe..

Do you share your data with anyone?

We do not sell, rent, or trade your information with any third party. 

How do you store and disclose my personal information? 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Changes to this privacy statement: 

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

ALL RIGHTS RESERVED. ©2020 by BUFFBOMBS. Tash Turner. 36 High St. Birmingham, B14 7JT